Partner terms

Version of November 13, 2026

These terms are between HubNX, Inc. of Bellevue, Washington, which provides Second Shift ("we"), and the agency that accepts them in its console ("you"). They cover your use of Second Shift for your clients, the home-service businesses you set it up for.

1. What Second Shift does

An AI front desk for your clients: a website chat that answers from each business's own confirmed facts, a text conversation for callers it misses, booking requests and bookings, and each owner's leads, all in your client's name and never ours. The partner guide describes each feature and when it's available.

2. Your price

• In the pilot: $99 a month for up to five live clients, locked for 12 months from your first payment.
• After the pilot: $49 a month per live client, with no base fee and each client's texting registration included, locked for 24 months.
• A price changes only with 30 days' notice by email, and never during its lock.
• You bill your clients yourself, at your own prices, through your own Stripe account. We never hold or touch your clients' payments.

3. Month to month

You may stop at any time, and the service ends at the end of the month you've paid for. We never lock your clients in: each one may stop at any time too.

4. Your clients

• Before a client's assistant starts answering, its owner agrees, for the business, to the rules for its assistant, on its facts page. Those rules name your agency, never us, and you don't change or hide them.
• You answer for the settings you choose for each client, and for passing on to it anything these terms say a client must know.
• We sell Second Shift to businesses directly too, at a price above yours to us. We never approach a business you've made a demo for in the last 12 months, or one you've set up, to sell it Second Shift ourselves, and a business of yours that comes to us is sent back to you.
• When a client tells you someone asked not to be contacted, you tell us at desk@hubnx.com within one business day, and the assistant stops texting them.
• You indemnify us, meaning you cover our losses and the cost of defending us, against claims that arise because a client of yours went live without agreeing to the rules, or from settings you chose.

5. Texts and calls

• Each client is the seller and sender of its own texts and calls, which go only to people who contacted it, about what they asked: never advertising, promotions, telemarketing or contact lists.
• Opt-outs are honoured automatically, and stand until that person texts START to opt back in.
• We keep the records of calls, consent, messages and opt-outs for five years after the last message, and give them to you or your client on request.
• We each tell the other within two business days of any complaint, demand, subpoena, or question from a carrier or regulator, and we may pause a client's sending at once while it's looked into.
• Our safeguards don't replace your own, or your clients', legal duties.

6. Data

• A client's conversations serve only that client: to answer its customers, to tell its owner, and to count for your console and reports. They're never used to train AI models or for our marketing, and never sold.
• Your clients' customers are covered by each client's own privacy policy and texting terms, which we write for you to publish on its site. This site's own privacy policy is at /privacy.
• On request from you or a client, we export the client's facts, leads and conversations, and the client keeps using Second Shift as before.
• When a client leaves, we delete its data within 30 days, except the records of calls, consent, messages and opt-outs, kept for five years after the last message as section 5 says, and opt-outs that still stand.

7. The number stays the client's

Each client's assistant number belongs to the client. When it leaves, it can take the number to another provider, and we help it move.

8. What we promise, and what we don't

• We run Second Shift with care and fix what breaks quickly, but it's provided as it is, without a promise that it never stops.
• We indemnify you only for texts or calls sent against our own documented safeguards.
• Neither of us is responsible to the other for indirect damages or lost profits. Our total responsibility to you is capped at the fees you paid us in the 12 months before the claim.

9. Ending

You may end these terms at any time, effective at the end of the month you've paid for. We may end them only if we stop offering Second Shift to every agency, with 90 days' notice by email, or at once for a serious breach that isn't fixed within 10 days of being told of it, so a price lock holds for as long as Second Shift runs. When they end, your clients' assistants stop, their data is exported on request and then deleted as section 6 says, and their numbers can move.

10. Changes

We may change these terms with 30 days' notice by email, and a change never raises a locked price. Accepting the new version in your console, or using Second Shift after it takes effect, means you accept it.

11. Handing over

We may transfer these terms to a company we control, such as one formed to run Second Shift, by telling you by email.

12. Law

Washington law governs these terms, and the state and federal courts in King County, Washington, hear any dispute.

Questions

Email desk@hubnx.com.